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Cyberpunk 2077 External QA Team Reportedly Misled CD Projekt About Their Experience
A new report has alleged that the outsourced QA team behind Cyberpunk 2077 misled developer CD Projekt about the experience and size of its team working on the game.
Upper Echelon Gamers claims to have received confidential documents from an employee of Romania-based Quantic Lab, the external QA firm behind Cyberpunk 2077, detailing what went wrong during the QA process and how it went wrong. may have contributed to the game being so broken at launch.
Upper Echelon Gamers received what it claims is a “72-page QA test file, Quantic Lab HR documents, workflow diagrams” and more documentation supporting the legitimacy of the claim.
“I believe the source is real. They provided ample evidence to support this fact and made serious claims about the quality of Quantic Lab’s QA activities,” he says.
In response to this story, a CD Projekt Red spokesperson said the company “does not comment on rumours”. VGC has asked Quantic Lab for comment and will update this story if it responds.
UPDATE 06/28/22: Quantic Lab responded to claims that it misled CD Projekt Red about its team’s experience working on the game, and accused the person behind the original report of having “a lack of understanding…of the how a game is tested”.
THE ORIGINAL STORY CONTINUES: After three delays, Cyberpunk 2077 released in December 2020 with a host of infamous technical issues, resulting in offered refunds, the title being pulled from PlayStation Store and CD Projekt’s shares plummeting.
Around 75 Quantic Lab employees are named in Cyberpunk 2077’s credits (which includes its CEO and managers), alongside around 70 in-house QA coordinators and analysts at CD Projekt Red.
Quantic Lab is an experienced QA outsourcing company that has worked with companies such as Ubisoft, Techland, Paradox and Deep Silver. In November 2020, it was acquired by Embracer Group.
The UEG report claims that in 2019, several Quantic Lab members were sent to CD Projekt to meet with core Cyberpunk 2077 developers to discuss the quality assurance process. However, instead of the QA team being made up of veteran QA testers, the team would have largely been made up of junior staff members with less than a year of experience.
CD Projekt felt like the QA team was made up largely of veteran QA personnel, according to the video, but even the QA project manager for Cyberpunk 2077 would have had about a year of service. ‘experience.
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Another alleged issue raised in the report is that Quantic Lab’s senior management allegedly required each QA tester to report 10 bugs per day, per person.
It is claimed that CD Projekt was inundated with minor visual or performance issues that were low on the priority list, and this time was swept away with major and game-breaking bugs.
“[Eventually] Quantic Lab has been specifically instructed to stop submitting low priority bug searches and focus on bigger issues,” says Upper Echelon. “But the damage was already done and CD Projekt Red was already very unhappy.”
It is also alleged that Quantic Lab misled partners, including CD Projekt, about the number of testers actually working on the game, in order to extend contracts.
“My source claims that between 2019 and 2020… Quantic Lab would make false claims regarding team size to secure or extend contracts,” the video reads.
According to the confidential documents, in the summer of 2020, Quantic Lab’s Cyberpunk 2077 test team grew from 30 to 60 people. However, it is claimed that these 30 new testers were new recruits with “weeks” of training, which would have distracted more experienced staff and added pressure to an already tense process.
Quantic Lab’s senior management also reportedly forbade testers from mentioning that they worked on the game, even banning them from including it in their portfolios when applying for future roles.
The console versions of Cyberpunk 2077 were released with a large number of bugs and game breaking issues in 2020. The problem was so severe that Sony actually pulled the game from sale on the PlayStation Network for over six months. .
Microsoft has also implemented a global return policy for the game, a decision that has been echoed by several physical retailers around the world.